PSA Airlines

Inflight Instructional Design Specialist

Job Locations US-NC-Charlotte
ID
2025-6316
Category
Inflight
Position Type
Full-Time

Overview

Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Benefits

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

  • Travel privileges on the American Airlines global network
  • A generous vacation plan designed to let you enjoy your travel perks
  • 401(k) with company match
  • American Airlines Group (AAG) profit-sharing and bonus opportunities
  • A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
  • Premium dental coverage
  • Vision plan options provided, including a plan that covers both glasses and contacts every year    
  • Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
  • Access to 24-hour virtual urgent care services
  • Family planning and fertility treatment
  • LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
  • Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
  • Flexible Spending Accounts for both Health Care and Dependent Care services
  • Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Responsibilities

Position Summary

The Inflight Instructional Design Specialist impacts PSA Airlines’ operations by supporting the design and development of the Flight Attendant learning experience. The goal is to prepare each crewmember to support PSA’s mission and to provide value to our customers. This individual will support the creation of effective learning solutions and the production of detailed designs to increase the operational readiness and safety effectiveness of our crewmembers. 

Job Responsibilities

  • Collaborate with the Manager of Inflight Learning Design and subject matter experts (SME) to support the identification, creation, and implementation of effective learning solutions.
  • Collaborate and support the delivery of regulatory content and learning methods in an innovative manner.
  • Support the development, implementation, and revision of Flight Attendant training curriculums.
  • Collaborate with the Manager of Inflight Standards and Delivery to ensure consistent application of training curriculum content based on regulations and the Flight Attendant Manual (FAM).
  • Support practices, processes, and technologies to streamline, improve, and ensure the cost-effectiveness of our learning projects and programs.
  • Research and report information that is vital to the continual development and improvement of training courseware and instructional techniques.
  • Support Air Transportation Ground Instructor (ATGI) Train the Trainer instruction for all applicable training programs.
  • Provide technical support and/or direction associated with maintaining courses in the Learning Management System (LMS).
  • Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
  • Performs other duties as assigned.

Position Specifics

Qualifications 

Required

 

  • High school diploma or equivalent.
  • Two (2) or more years as a classroom instructor or instructional development experience.
  • Comprehensive knowledge of regulatory requirements (e.g. Code of Federal Regulations [CFRs], TSRs, 8900.1, etc.), company policies, and procedures.
  • Good communication skills (written and oral).
  • Computer literacy and strong Microsoft office skills.
  • Ability to speak/read/write in English.
  • If hired, must be able to demonstrate that you are authorized to work in the U.S.  

 

Preferred
  • Previous Flight Attendant experience.
  • Advanced degree in Adult Learning, Instructional Systems Design, or Instructional Technology.
  • Approximately 3-5 years related work experience designing in a complex organization.
  • Approximately 3-5 years as an Inflight Supervisor, Check-Flight Attendant, and/or Inflight Management.
  • Software Skills (i.e., Adobe Pro, PowerPoint, Articulate, Captivate).

Additional Information 

Supervisory Responsibility: This is not a supervisory position.

Delegation: In absence, responsibilities delegated to Manager of Inflight Instructional Design.

Authorities: None

Work Environment: This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

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