Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Benefits

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year    
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Position Summary

The Reliability Analyst Specialist plays a critical role in maintaining operational efficiency and service reliability by analyzing, monitoring, and addressing patterns in work attendance and leave of absence (LOA) among front line employees. This position is responsible for identifying behavioral trends, working with cross-functional teams, and supporting proactive strategies to manage absenteeism, ensure compliance with policies, and support the health and wellness of frontline employees.

Job Responsibilities

• Monitor, track, and report on employee attendance, sick leave, and LOA data.
• Identify patterns of absenteeism, excessive or patterned callouts and long-term leave usage.
• Conduct individual case reviews of employees with recurring reliability issues and provide findings to respective leadership.
• Partner with key stakeholders to ensure appropriate handling of cases and follow-up actions.
• Provide actionable insights and recommendations to reduce absenteeism and increase schedule reliability across various departments.
• Maintain dashboards and reports for leadership on reliability metrics and trends, segmented by department as needed.
• Responsible for completing the monthly scorecard of KPIs.
• Ensure adherence to company policies, collective bargaining agreements (CBAs), and legal requirements related to attendance, sick leave, and FMLA or equivalent leave programs.
• Educate departmental leadership on attendance policies and expectations.
• Collaborate with departmental managers to address root causes of reliability issues, including wellness, fatigue, or morale concerns.
• Support early intervention strategies to reduce the need for formal discipline, ensuring consistency across all departments.
• Work closely with HR, Labor, Employee Relations, and Leave of Absence to ensure a balanced and fair approach to attendance management.
• Participate in regular operational and labor meetings for internal customers to provide data, trends, and strategic support.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• At least 2 years of experience in employee relations, workforce analytics, or attendance/reliability programs.
• Working knowledge of FMLA, ADA, sick leave policies, and relevant labor laws.
• Proficiency in HRIS and attendance tracking systems, Microsoft Excel, and reporting tools.
• Ability to maintain a high level of confidentiality and discretion.
• Strong analytical skills with the ability to interpret data and identify actionable trends.
• Excellent interpersonal and communication skills; able to manage sensitive employee issues with discretion.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the U.S.   

• Associate Degree.
• Experience in aviation.
• Working knowledge of union and collective bargaining agreements.
• Conflict resolution and case management skills.
• Strong organizational and time management abilities.
• Crew Scheduling experience.

Additional Information