PSA Airlines

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Chief Operating Officer (COO)

Job Locations US-NC-Charlotte
ID
2025-6050
Category
Executive Leadership
Position Type
Full-Time

Overview

Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Benefits

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

  • Travel privileges on the American Airlines global network
  • A generous vacation plan designed to let you enjoy your travel perks
  • 401(k) with company match
  • American Airlines Group (AAG) profit-sharing and bonus opportunities
  • A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
  • Premium dental coverage
  • Vision plan options provided, including a plan that covers both glasses and contacts every year    
  • Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
  • Access to 24-hour virtual urgent care services
  • Family planning and fertility treatment
  • LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
  • Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
  • Flexible Spending Accounts for both Health Care and Dependent Care services
  • Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Responsibilities

Position Summary

The PSA Chief Operating Officer (COO) will be responsible for the strategic leadership and vision of all front-line operations including Flight Operations, Inflight Operations, Maintenance and Engineering, the Integrated Operations Center, Operations Planning and Performance. The SOO will develops and maintain excellent level of operating performance to maintain a safe and reliable airline. This role ensures that all operational groups meet the FAA, PSA and any additional standards established by other authorities. The role is also responsible for achieving improved efficiencies through the implementation of new tools and technologies and ensuring that the cost efficiency plans are identified and executed. This strategic and executive role works with the Chief Executive Officer (CEO) at PSA Airlines to help direct the business in achieving its operational and overall objectives.

 
Job Responsibilities
  • Sets the strategic direction of the operations with the CEO of the airline and drives direction and execution to accomplish all key performance metrics
  • Develop and implement strategic plans to support the airline's growth and profitability
  • Prioritize safety and security throughout the organization, ensuring that all employees and passengers are safe and protected
  • Drive customer satisfaction by delivering exceptional service and exceeding customer expectations
  • Formulates actionable business strategies, objectives, and plans aligned with both short- and long-term organizational goals set in conjunction with the CEO
  • Oversees all aspects of the airlines’ operations including Flight Operations, Inflight Operations, Maintenance and Engineering, the Integrated Operations Center, Operations Planning and Performance.
  • Oversees the strategic development of comprehensive airline supportability, forecasting and monitoring against plan
  • Develop and implement strategies to reduce the airline's environmental footprint and promote sustainability
  • Provides strategic direction and allocates resources for Inflight, Flight, IOC, Maintenance and Engineering, and Operations Planning and Performance
  • Develop and implement crisis management plans to address potential disruptions and emergencies
  • Pioneers innovative changes in current practices and processes, leveraging technology and automation to transform Inflight, Flight, Planning, IOC, and Maintenance and Engineering operations
  • Establishes a management organization capable of exercising operational control of all PSA Airlines flights as delegated by the part 119 Director of Operations
  • Supports and develops the senior leadership team and develops leaders within the operations organization
  • Ensures that the collective bargaining agreements align with the airline's operational, financial, and strategic goals
  • Responsible for the compliance with all applicable collective bargaining agreements
  • Continually monitors and strives to improve safety and quality policy effectiveness by communicating the importance of meeting statutory and regulatory requirements as well as conducting periodic management of safety and quality reviews
  • Provides necessary support for the Company's Safety Management System, Internal Evaluation and Safety Audit Programs
  • Ensures that Flight, Inflight, IOC, Maintenance and Engineering; meet or exceed the standard required by the FAA, PSA and any additional standards established by other authorities
  • Ensures that resources are available for production and revision of manuals and other documentation for dispatch, cabin crew, and training
  • Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs

Position Specifics

Qualifications
 
Required
  • 10 years of leadership experience managing cross-departmental teams
  • Bachelor’s degree in Business, Finance, Planning, Aeronautics or related area or equivalent experience/training
  • Previous experience in part 121 operations with an emphasis in regional operations
  • Must be able to speak, read and write in English
  • If hired, must be able to demonstrate that you are authorized to work in the US

Additional Information

Supervisory Responsibility: This is a supervisory position

Delegation: Chief Executive Officer (CEO)

Authorities: None

Work Environment: This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

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PSA Airlines is an Equal Employment Opportunity and Affirmative Action employer