Let your career take off with PSA Airlines
PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.
PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:
The Director of Crew Resources provides leadership and oversees the performance of PSA Crew Scheduling to ensure the company achieves goals and objectives associated with safety, reliability, productivity, and operational efficiency. This role is responsible for the daily operation of crew members schedules to ensure crews are in compliance with FAR, Collective Bargaining Agreement requirements, and company policies. As a people leader, this role establishes strategic goals and direction for the team using data driven decisions focused on continuing improvement and sustained execution for crew staffing to ensure best practices in planning and performance.
Oversees the daily scheduling requirements of all crew members and responsible for maintaining compliance with applicable FAA regulations, Collective Bargaining Agreements, flight crew qualifications, and Company policies and standards established by PSA Airlines.
Establishes strategic goals and direction for the Crew Scheduling team.
Identify and anticipate operational disruptions and solve them in a proactive manner. Monitor developing situations and communicate constraints to appropriate workgroups and escalate when needed.
Partner with Director of Integrated Operations Center (IOC) during irregular operations (IROPS) to develop recovery plan to mitigate further schedule impact and coordinate with all necessary departments, including third party vendors.
Establish monthly staffing grids to ensure adequate crew staffing.
Liaison with the FAA to remain compliant with FARs and processes, including crew member’s observations.
Establish and maintain strong and effective working relationships with ALPA and AFA union leadership to discuss requested improvements, concerns or gain clarity on agreements to provide long-term solutions to problems.
Participates as a Company designee of the ALPA / AFA Grievance Review Committee.
Assist with contract negotiations and provide analysis of proposed contractual changes.
Drives improvements in the daily operations with working relationships through cross-functional problem solving and collaboration with Flight Operations, Inflight, training and all other operational departments.
Directs the development and revision of the Crew Scheduling Policies and Procedures Manuals.
Ensures that all hotel rooms are confirmed on a monthly basis, including any anticipated additional rooms blocks.
Provide direction for development and continuous improvement of systems, programs and applications used by the Crew Scheduling team.
Coaches and provides leadership, direction, motivation, and supervision of direct reports
Appraises performance, provides performance feedback, takes corrective actions, and oversees training and development of staff.
Promotes quality customer service with all crew members.
Responsible for the quality of the Scheduling/Reporting System and to assess the impact of changes made to the controls in Scheduling/Reporting System.
Authority to establish and modify policies, procedures, instructions, and information for the Scheduling/Reporting System.
Collaborates with other departments and Crew Pay to continue to develop and improve procedures in crew tracking system regarding pay.
Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
Performs other duties as assigned
High school diploma or equivalent
Previous experience in crew planning or scheduling is required along with having previous experience in managing a crew scheduling or related department
Must have excellent oral and written communication skills
Experience in Crew Tracking System and Microsoft Office software
Ability to speak/read/write in English
If hired, must be able to demonstrate that you are authorized to work in the U.S.
Delegation: In absence, responsibilities delegated to Director of Integrated Operations Center IOC.
Authorities: None.
Supervisory Responsibility: This is a supervisory position.