PSA Airlines

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Manager of Inflight Standards and Delivery

Job Locations US-NC-Charlotte
ID
2024-5379
Category
Inflight
Position Type
Full-Time

Overview

Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Benefits

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

  • Travel privileges on the American Airlines global network
  • A generous vacation plan designed to let you enjoy your travel perks
  • 401(k) with company match
  • American Airlines Group (AAG) profit-sharing and bonus opportunities
  • A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
  • Premium dental coverage
  • Vision plan options provided, including a plan that covers both glasses and contacts every year    
  • Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
  • Access to 24-hour virtual urgent care services
  • Family planning and fertility treatment
  • LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
  • Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
  • Flexible Spending Accounts for both Health Care and Dependent Care services
  • Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Responsibilities

Position Summary
The Manager of Inflight Standards and Delivery impacts PSA Airlines’ operations by having oversight and development of PSA’s Flight Attendant manuals and policies and procedures, the Check Flight Attendant Program, and the Inflight Training delivery team. This position works closely with the Manager of Inflight Instructional Design to ensure all training is delivered according to FAA and PSA regulations and requirements.
 
Job Responsibilities
  • Maintain, update, and enhance all PSA Flight Attendant manuals, to include the Flight Attendant Manual (FAM), Onboard Service Manual (OSM), and other required manuals to support PSA operations and its Flight Attendants.
  • Interface with and maintain a close working relationship with other departmental leaders, both internal and external, to ensure all policies developed and utilized within the Inflight Department do not conflict with regulatory, departmental or airline goals.
  • Work closely with the Manager Inflight Instructional Design in the development and implementation of Inflight training programs in accordance with PSA’s Flight Attendant Training Manual (FATM), selecting and using training/instructional methods and procedures appropriate for the training situation.
  • Collaborate with the Manager of Inflight Instructional Design to ensure consistent application of all training curricula, to include auditing of instructional methodologies.
  • Acquire and maintain comprehensive knowledge of regulatory requirements (CFRs, TSRs, DOTs, security directives), company policies and procedures and ensure those requirements are being applied within the training environment as well as the curriculum.
  • Serve as a Subject Matter Expert (SME) for airline cabin safety and service for PSA Airlines and the Inflight Services department.
  • Utilize their influence as a SME to represent PSA Airlines and the Inflight Services organization in departmental audits (IOSA, DOD, DOT, TSA, SMS) and industry forums.
  • Maintain, update, and enhance the Check Flight Attendant (CFA) Program, to include the selection, training, management, and calibration of the CFAs.
  • Assist in the development, implementation, and approval as applicable of an Aviation Safety Action Program (ASAP) and Advanced Qualification Program (AQP).
  • Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
  • Performs other duties as assigned.

Position Specifics

Qualifications
 
Required
  • High school diploma or equivalent
  • At least three (3) years of experience in a leadership position.
  • Previous Flight Attendant experience.
  • Retain qualification and currency as a PSA Airlines Flight Attendant on all aircraft types to which flight attendant personnel are assigned.
  • Comprehensive knowledge of regulatory requirements (CFRs, TSRs, DOTs, security directives).
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effectiveness.
  • Excellent communication skills (written and oral).
  • Advanced computer skills with Microsoft Office programs.
  • Ability to speak/read/write in English
  • If hired, must be able to demonstrate that you are authorized to work in the US
Preferred
  • Bachelor’s or advanced degree in aviation or Adult Learning, Instructional Systems Design, or Instructional Technology.
  • Five (5) years of airline or education experience.
Additional Information

Supervisory Responsibility: This is a supervisory position.

Delegation: In absence, responsibilities delegated to Assistant Director of Inflight Training and Standards.

Authorities: None

Work Environment: This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

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PSA Airlines is an Equal Employment Opportunity and Affirmative Action employer