PSA Airlines

Supervisor of Inflight Services

Job Locations US-NC-Charlotte
Position Type


Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.


PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

  • Travel privileges on the American Airlines global network
  • A generous vacation plan designed to let you enjoy your travel perks
  • 401(k) with company match
  • American Airlines Group (AAG) profit-sharing and bonus opportunities
  • A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
  • Premium dental coverage
  • Vision plan options provided, including a plan that covers both glasses and contacts every year    
  • Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
  • Access to 24-hour virtual urgent care services
  • Family planning and fertility treatment
  • LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
  • Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
  • Flexible Spending Accounts for both Health Care and Dependent Care services
  • Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional


Position Summary

The Supervisor of Inflight Services directly reports to their Manager of Inflight Operations and is responsible to support, engage, coach, and develop a high performing team of Flight Attendants. They provide operational support working in the terminal, at the gates, or on the aircraft to decrease delays and enhance customer service. This is a high-energy, fast-paced job that is responsible for providing essential support for the operation and frontline Inflight Team Member (Flight Attendants).

Job Responsibilities

  • Model’s PSA’s core values by being an approachable and visible leader who fosters trust and respect with their team
  • Responsible for addressing and improving employee performance in the areas of customer service, safety, appearance, conduct, dependability, and attendance through actions including recognition, coaching, and verbal and/or written delivery of corrective action when necessary
  • Promotes health, wellness, and safe work practices
  • Acts as a liaison between Inflight, other departments and Station Personnel
  • Provides InFlight assistance and support for inbound and outbound flights, e.g., Flight Attendant injuries and aircraft emergencies
  • Responds quickly and effectively to unplanned events encountered in a fast-paced Aviation environment to include handling Crew conflict, and emergency situations   
  • Provides feedback to the Inflight Services Base Managers regarding employee performance and attendance
  • Tracks and follows up on delays that have been coded to Inflight to affect a positive change in key performance indicators (KPI)
  • Conducts daily Concourse audits in the terminal which includes meeting crew on the aircraft on the concourse, providing recognition for Flight Attendants, ensuring FA tablets are updated and compliant, and supporting the operational needs of Station and Crew
  • Acts as a liaison between Inflight Operations and the Inflight Standards and Training groups to ensure that best practices are implemented, and to provide feedback regarding implementation and performance of new or changed policies procedures
  • Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk
  • Management and Safety Assurance outputs
  • Performs other duties as assigned

Position Specifics



  • High School Education or Equivalent 
  • Previous leadership experience  
  • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. 
  • Must be able to qualify as a Flight Attendant and retain Check Flight Attendant qualification on all aircraft types 
  • Excellent interpersonal, planning and organizational skills 
  • Above average oral and written communication skills 
  • Ability to speak/read/write in English
  • If hired, must be able to demonstrate that you are authorized to work in the US


  • Previous aviation experience  
  • Previous experience supervisory and/or managing in a union environment. 

Additional Information

Delegation: In absence, responsibilities delegated to Manager of Inflight Operations

Authorities: None 

Supervisory Responsibility: This is a supervisory position

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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