PSA Airlines

Quality Assurance Auditor

Job Locations US-OH-Vandalia
Safety & Security
Position Type


Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.


PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

  • Travel privileges on the American Airlines global network
  • A generous vacation plan designed to let you enjoy your travel perks
  • 401(k) with company match
  • American Airlines Group (AAG) profit-sharing and bonus opportunities
  • A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
  • Premium dental coverage
  • Vision plan options provided, including a plan that covers both glasses and contacts every year    
  • Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
  • Access to 24-hour virtual urgent care services
  • Family planning and fertility treatment
  • LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
  • Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
  • Flexible Spending Accounts for both Health Care and Dependent Care services
  • Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional


Position Summary

The Quality Assurance Auditor is directly responsible to conduct audits on behalf of the QA program to accomplish the audit function of the Continuing Analysis and Surveillance (CASS) program per 14 CFR 121.373. This includes both (Internal and External maintenance), vendors and meeting the requirements of FAA 121.373 CASS program auditing functions. This position interacts with company leadership, vendors, FAA, IOSA Auditors and other Regulatory authorities. 

Job Responsibilities

  • Audit the effectiveness of the entire Maintenance Program, related processes, and procedures. 
  • Responsible for accomplishing the audit function of the Continuing Analysis and Surveillance System (CASS) per 14 CFR 121.373 in direct support of the Supervisor of Maintenance Quality Assurance and the Safety Department. 
  • Collaborate with the team of Quality Assurance Auditors in the planning, customization, execution, documentation and analysis of aircraft maintenance audits. 
  • Perform initial qualifying and recurrent onsite audits of PSA maintenance bases, Contracted Maintenance Providers, Essential Maintenance Providers, Non-Essential Maintenance Providers, component repair agencies, de-ice providers and fuel vendors on a risk-based interval. 
  • Audit processes to ensure AD compliance is maintained on all Company aircraft. 
  • Review audits, author corrective action request, and disseminate to appropriate leadership personnel. 
  • Address all audit findings through verbal and written communication to initiate action. 
  • Ensure key Company management personnel are aware of all potentially serious issues. 
  • Utilize and be proficient with company software (Intelex, Maintenix, and PLOT) to manage audits, audit findings, corrective action, safety risk management, and root cause analysis. 
  • Become knowledgeable of PSA systems, processes, activities and review historical audit performance to best determine audit frequency. 
  • Track, and follow-up on corrective action requests within set time parameters. 
  • Maintain a risk-based audit schedule. 
  • Track/trend audit data and prepare reports and data analysis to the CASS board when statistical data or other avenues of detection indicate an adverse trend as surfaced. 
  • Participate in the continuous development of audit checklist based on findings and execute audits in a manner that leads to the greatest degree of compliance, improvement, and safety. 
  • Complete initial and recurrent auditor training necessary to effectively conduct audits. 
  • Respond to special audit requests from senior management. 
  • Facilitate the process of addressing findings from audits, which ensures identification of root cause, developing corrective actions and an evaluation of corrective actions to determine effectiveness. 
  • Communicate and coordinate with system, process, and function owners to ensure that hazards identified during audits are mitigated. 
  • Ensure follow-up audits or evaluations are completed as required. 
  • Ensure compliance levels are accurately documented and reported. 
  • Report unresolved instances of inadequate corrective action/responses to the Supervisor of Quality Assurance. 
  • Interact in a professional manner with regulatory authorities, maintenance vendors, customers and 
  • company personnel. 
  • Prepare the QA portion of the CASS report to be presented at the CASS board meeting. 
  • Foster an environment in which safety and compliance is everyone's concern. 
  • Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs 
  • Performs other duties as assigned. 

Position Specifics



  • Current FAA Airframe and Powerplant certification. 
  • Minimum 2 years of Part 121 aviation maintenance experience. 
  • Must possess a valid passport. 
  • Ability to speak/read/write in English.   
  • If hired, must be able to demonstrate that you are authorized to work in the US.   


  • C.A.S.E. Level III Certified Auditor rating. 
  • Experience with IOSA. 
  • Maintenix and/or Intelex software experience. 
  • College degree. 
  • Knowledge of Human Factors Analysis and Classification System (HFACS). 
  • At least two years previous auditing experience. 

 Additional Information


Delegation: In absence, responsibilities delegated to Assistant Director of Mtx Safety and Quality Assurance. 

Authorities: None 

Supervisory Responsibility:  This is a supervisory position. 

Work Environment: This job operates in a professional environment located within the base hangar(s). This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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