PSA Airlines

Benefits Coordinator

Job Locations US-OH-Vandalia | US-NC-Charlotte
Human Resources
Position Type


Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.


PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

  • Travel privileges on the American Airlines global network
  • A generous vacation plan designed to let you enjoy your travel perks
  • 401(k) with company match
  • American Airlines Group (AAG) profit-sharing and bonus opportunities
  • A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
  • Premium dental coverage
  • Vision plan options provided, including a plan that covers both glasses and contacts every year    
  • Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
  • Access to 24-hour virtual urgent care services
  • Family planning and fertility treatment
  • LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
  • Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
  • Flexible Spending Accounts for both Health Care and Dependent Care services
  • Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional


Position Summary


The Benefits Coordinator is responsible for assisting with the administration of all benefits and retirement programs, including medical, dental, vision, life insurance, short and long term disability, flexible spending accounts, health savings accounts, Employee Assistance (EAP), 401(k) and COBRA in accordance with ERISA laws.


Job Responsibilities

  • Advise employees on eligibility, plan design and enrollment processes
  • Respond to benefits inquiries in a professional and timely manner, providing information and assistance to employees and leadership as needed
  • Perform group benefit plan administration tasks including processing new hire and life event changes, dependent verifications and maintain HRIS system
  • Review benefit data updates and troubleshoot error reports and correct errors as needed
  • Serve as liaison to employees and insurance carriers regarding employee benefit enrollment discrepancies and escalated claims issues
  • Lead new hire benefits communications including regulatory notices, new hire information packets and enrollment notices, dependent verifications and enrollment reminders
  • Responsible for benefit enrollment verifications and claims requests from the Center for Medicare Services (CMS)
  • Ensures timely and accurate reporting to CMS agencies
  • Administrator of court ordered medical support notices
  • Perform audits of enrollment and coverage using reports from HRIS system and from benefit vendor websites
  • Assist with annual open enrollment, including attending education sessions, drafting communications, and troubleshooting enrollment problems for team members
  • Owner of HRIS system benefit event debugging and testing
  • Collaborate with other departments to develop employee communications and presentations
  • Conduct benefits education presentations, as needed
  • Provide ideas and incorporate changes with the wellness program initiatives
  • Cross-train and serve as backup to other benefit functions as directed by department management
  • Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs
  • Performs other duties as assigned

Position Specifics



  • High School diploma or equivalent
  • At least two years of experience in a business office utilizing Microsoft Office programs
  • At least two years of experience working in a human resources department or in a benefit related field
  • Knowledge of FMLA, ADA, COBRA, ACA and HIPPA
  • Ability to speak/read/write in English
  • If hired, must be able to demonstrate that you are authorized to work in the US  
To be successful at PSA, you should be:
  • Driven
  • Reliable
  • Caring
  • Engaging Communicator
  • Decisive
  • Results Driven
To be successful in this position, you should be great at:
  • Problem Solving
  • Communication (verbal and written)
  • Data Analytics and Diagnostics skills
  • Coaching & Development
  • Driving Excellence
  • Facilitating Change
  • Strategic Thinking

Additional Information


Delegation: In absence, responsibilities delegated to the Manager of Benefits

Authorities: None

Supervisory Responsibility:  This position has no supervisory responsibilities

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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