PSA Airlines

HR Travel Coordinator

Job Locations US-OH-Vandalia
Human Resources
Position Type


Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.


PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

  • Travel privileges on the American Airlines global network
  • A generous vacation plan designed to let you enjoy your travel perks
  • 401(k) with company match
  • American Airlines Group (AAG) profit-sharing and bonus opportunities
  • A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
  • Premium dental coverage
  • Vision plan options provided, including a plan that covers both glasses and contacts every year    
  • Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
  • Access to 24-hour virtual urgent care services
  • Family planning and fertility treatment
  • LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
  • Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
  • Flexible Spending Accounts for both Health Care and Dependent Care services
  • Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional


Position Summary

The HR Travel Coordinator is responsible for front desk reception duties and the administration of travel related benefits and retirement programs for existing PSA team members.

Job Responsibilities

  • Answers and directs calls accordingly
  • Receives visitors and team members and answers questions and/or refers them to the appropriate department
  • Prepares outgoing mail/packages
  • Sorts and distributes incoming mail
  • Orders office supplies for corporate headquarters and maintain office supply inventory
  • Serve as a liaison with team members, retirees, and applicants and act as a point of contact for team members with questions or concerns regarding travel benefits and dependent verification
  • Respond to travel inquiries in a professional and timely manner, providing information and assistance to team members and leadership as needed
  • Schedule travel for team members and contractors as needed
  • Participate in new hire orientations, as needed, to increase the knowledge and awareness of travel benefits programs for new team members
  • Act as liaison, as needed, between PSA Airlines leadership team and American Airlines travel group
  • Actively assist team members through the process of transitioning to retiree travel benefits
  • Research and provide solutions to travel-related issues and/or disruptions
  • Work with other Travel Coordinators to update and maintain the Travel Page on the PSA Airlines team member portal in conjunction with the Communications team
  • Assist in development of travel-related team member communications and presentations
  • Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
  • Performs other duties as assigned

Position Specifics



  • High school diploma or equivalent
  • At least two years of experience working in customer service, travel, and/or airline industry.
  • Proven experience utilizing Microsoft Office programs.
  • Ability to speak, read and write in English.
  • Must be able to demonstrate that you are authorized to work in the US.



  • Previous experince coordinating travel
  • Experience using Sabre



To be successful at PSA, you should be:

  • Driven
  • Reliable
  • Caring
  • Engaging Communicator
  • Decisive
  • Results Driven

To be successful in this position, you should be great at:

  • Time management
  • Organization
  • Problem solving
  • Acting as a strong team player
  • Multitasking
  • Ability to work with minimal supervision

Additional Information

Delegation: In absence, responsibilities delegated to Manager of Employee Relations

Authorities: None

Supervisory Responsibility:  This is not a supervisory position

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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