PSA Airlines

Crew Scheduling Shift Manager

Job Locations US-OH-Vandalia
Operations Planning & Performance
Position Type


Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.


PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

  • Travel privileges on the American Airlines global network
  • A generous vacation plan designed to let you enjoy your travel perks
  • 401(k) with company match
  • American Airlines Group (AAG) profit-sharing and bonus opportunities
  • A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
  • Premium dental coverage
  • Vision plan options provided, including a plan that covers both glasses and contacts every year    
  • Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
  • Access to 24-hour virtual urgent care services
  • Family planning and fertility treatment
  • LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
  • Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
  • Flexible Spending Accounts for both Health Care and Dependent Care services
  • Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional


Position Summary

The Crew Scheduling Shift Manager is responsible for the oversight of the daily Crew Scheduling operation including the supervision of Crew Scheduling Coordinators, and Crew Schedulers during various shifts. This position is an integral part of the Operation Control Center (OCC) and serves as a critical component to the airlines operation. The Crew Shift Manager is responsible for ensuring each scheduled flight is legally covered with the appropriate crew compliment. The Crew Scheduling department uses tools and resources to schedule pilots and flight attendants, and aptly amending schedules by adhering to FARs, company policies and procedures, and the Collective Bargaining Agreements.

Job Responsibilities

  • Provide direct oversight of crew schedulers on shift to ensure support of daily operations
  • Create and modify crew members schedules to resolve all conflicts created by weather, maintenance, and crew issues by exercising decision-making skills that comply with all applicable FAA regulations, CBA, and company policies while using resources efficiently.
  • Ability to understand and work at an abstract level and utilize technology as a tool to solve complex scheduling problems.
  • Provides coaching and conducts additional training for the scheduling department.
  • Support Crew Scheduler Training Program
  • Ensures team standards are consistently met by conducting on-the-job process evaluations and standardization checks of all schedulers’ execution of scheduling procedures.
  • Constantly drive improvements in the daily operation through cross-functional problem solving and collaboration with other departments.
  • Oversee daily crew staffing and basing to ensure maximum utilization and coordinate with the Operations Control Manager (OCM) to protect the integrity of the market schedule.
  • Communicate with Dispatch and Maintenance Control regarding daily operational concerns to resolve any operational issues.
  • Ability to identify and anticipate operational disruptions and solve them in a proactive manner, and escalate when needed.
  • Develop recovery plans caused by irregular operations and coordinate with all necessary departments, including third party vendors.
  • Provide support to Scheduling Coordinators and Schedulers as needed, including making schedule adjustments to ensure proper Scheduling staffing.
  • Assist with the updates in the Crew Scheduling Policy and Procedure Manual.
  • Work with Manager of Crew Scheduling to ensure all regulations and procedures are being adhered to in the Crew Scheduling department during and after normal business hours.
  • Performs other duties as assigned to support the efficient operation of the department and company assigned by Manager of Crew Scheduling or Director of Crew Resources.

Position Specifics



  • High School Diploma or equivalent
  • Advanced computer skills with Microsoft Office programs,
  • At least two years of crew scheduling; crew planning or related airline experience.
  • Must be able to read, write, speak English
  • If hired, must be able to demonstrate right to work in US


  • Advanced Degree
  • Strong analytical skills
  • Experience with Sabre CrewTrac and/or Flica
  • Aadvanced knowledge of FAA regulations
  • Previous experience interacting with union representatives.
  • Advanced knowledge of PSA/ALPA and PSA/AFA working agreement




To be successful at PSA, you should be:

  • Driven
  • Reliable
  • Caring
  • Engaging Communicator
  • Decisive
  • Results Drive

To be successful in this position, you should be great at:

  • Performance Management
  • Problem Solving
  • Communication 
  • Multitasking
  • Time Management
  • Professionalism
  • Coaching & Development
  • Driving Excellence
  • Facilitating Change
  • Strategic Thinking

Additional Information


Supervisory Responsibility: This is a supervisory position that administers and enforces regulations and procedures for Crew Scheduling Department

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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