PSA Airlines

Quality Assurance Supervisor

Job Locations US-NC-Charlotte
Safety & Security
Position Type


Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.


PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

  • Travel privileges on the American Airlines global network
  • A generous vacation plan designed to let you enjoy your travel perks
  • 401(k) with company match
  • American Airlines Group (AAG) profit-sharing and bonus opportunities
  • A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
  • Premium dental coverage
  • Vision plan options provided, including a plan that covers both glasses and contacts every year    
  • Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
  • Access to 24-hour virtual urgent care services
  • Family planning and fertility treatment
  • LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
  • Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
  • Flexible Spending Accounts for both Health Care and Dependent Care services
  • Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional


Position Summary

The Supervisor of Quality Assurance is directly responsible for the PSA Quality Assurance program and to ensure the auditing and quality of Maintenance. This includes both (Internal and External maintenance), vendors and meeting the requirements of FAA 121.373 Continuing Analysis and Surveillance (CASS) program auditing functions. This position will interact with company leadership, vendors, FAA, IOSA Auditors and other Regulatory authorities.

Job Responsibilities

  • Supervise the overall Maintenance Quality Assurance Program.
  • Build and maintain a Risk Based Auditing program.
  • Update the content and currency of the QA Manual.
  • Supervise the QA program to ensure the organization is:
        o Complying with applicable regulations standards
        o Satisfying stated operational needs
        o Identifying areas requiring improvement
        o Identifying hazards to operations
        o Assessing the effectiveness of safety risk controls.
  • Responsible to review the monthly CASS Report and participate in the CASS Maintenance Standards Board meeting.
  • Partner with Maintenance organization in the facilitation of internal audits
  • Responsible to oversee the audits performed of maintenance and service providers to support PSA maintenance requirements.
  • Maintain all QA records in compliance with the regulation and the QA requirements. This includes an electronic database (Intelex).
  • Oversee the completion of all Quality Assurance (QA) audits to ensure the CASS program for monitoring the performance and effectiveness of the maintenance program is meeting requirements.
  • Conduct audits under the Quality Assurance program as needed.
  • Lead and direct the Quality Assurance Auditors.
  • Oversee all classroom and on the job training of the auditors to ensure effective auditing practices and procedures at PSA maintenance bases, fuelers, contract maintenance, and aircraft component repair agencies.
  • Ensure the auditors:
       o Have the knowledge, skills and work experience needed to effectively assess areas to the management system and operations that will be audited.
       o Maintain an appropriate level of current audit experience.
       o Complete initial and recurrent auditor training necessary to effectively conduct audits.
  • Responsible to comply with applicable company policies, procedures and Federal Aviation Regulations.
  • Develop and implement processes and procedures for auditing repair vendors to ensure components are repaired/overhauled in accordance with PSA Airlines requirements and Federal Regulations.
  • Responsible for the development and implementation of processes and procedure for auditing PSA Fueling to ensure compliance with the PSA Fueling Manual.
  • Responsible for the development and planning of audit schedules to ensure compliance with the PSA Continuing Analysis and Surveillance Program.
  • Responsible for the continuous development of audit checklists based upon CASS findings and assist in the development and implementation of processes and procedures for auditing PSA Airlines maintenance inspection programs to ensure complete and accurate documentation of audits.
  • Reviews and evaluates audits performed by the Quality Assurance Auditor.
  • Facilitate and Lead an annual QA Audit Planning Meeting to schedule audits, adjust audit frequency, risk rate audits and add new auditors.
  • Respond to special audit requests from senior management.
  • Review audit and evaluation results, recommendations, and responses.
  • Oversee the process of addressing findings from audits, which ensures identification of root cause, developing corrective actions and an evaluation of corrective actions to determine effectiveness.
  • Communicate and coordinate with system, process, and function owners to ensure that hazards identified during audits are mitigated.
  • Ensure follow-up audits or evaluations are completed as required.
  • Ensure compliance levels are accurately documented and reported.
  • Report unresolved instances of inadequate corrective action/responses to the Director of Safety.
  • Coordinate with the IEP program manager to ensure PSA auditing programs are standard and covering all areas of the company as required.
  • Communicate and coordinate with FAA, DOD, IATA and auditing organizations as required.
  • Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.

Position Specifics



  • High School Diploma or equavalent
  • At least three years of experience a Part 121 aviation maintenance operation
  • Minimum of two years of Auditing experience
  • Must be able to read, write and speak English
  • Must be able to demonstrate authorization to work in the U.S.



  • Valid and Current FAA Airframe and Powerplant certificate
  • Experience with IOSA
  • C.A.S.E Certification and Experience
  • College degree


To be successful at PSA, you should be:

  • Driven
  • Reliable
  • Caring
  • Engaging Communicator
  • Decisive
  • Results Driven

To be successful in this position, you should be great at:

  • Interpersonal skills
  • Performance management
  • Problem solving
  • Communication
  • Ethical conduct
  • Working with minimal supervision in a team environment

Additional Information

Supervisory Responsibility: This is a supervisory position.
In absence, Assistant Director of Maintenance Safety will handle and re-assign tasks.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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