PSA Airlines

Inflight Instructional Design Specialist

Job Locations US-NC-Charlotte
Position Type


Inflight Instructional Design Specialist
• Location: Charlotte, NC
• Reports To: Manager of Inflight Instructional Design
• Direct Reports: Monday-Friday, 8:00am-5:00pm (extended hours may be required. On-call 24 hours a day, 7 days a week)
• Travel: Minimal travel is required
Let your career take off with PSA Airlines
About Us 
Company Summary: As a wholly owned subsidiary of American Airlines and the fastest growing regional airline in the country, PSA offers a stable career path in aviation with unparalleled opportunities for growth and professional development. Teamwork and drive are at the heart of PSA. We are committed to growing our company where passion is shared, professional excellence is expected, and all people are valued and respected. 
Our employees are committed to ensuring safe and reliable operations for the thousands of customers American trusts us with each and every day. We have an incredible team of more than 4,000 employees who do a tremendous job of operating more than 800 daily flights to nearly 100 destinations on behalf of American Airlines. Our immense growth provides a number of opportunities to join our team. 
Culture: Not only is PSA an EEO and AAP employer, but also we seek to create an inclusive work environment where diverse perspectives and experiences are embraced and respected. We work hard to build and sustain a culture where people – team members and customers alike – feel safe, secure and happy. It is The PSA Way – which focuses on our goals, safety, respect, preparedness, professional excellence, and passion. This foundation reflects how we think, act, and communicate with one another and our customers.
Engaging our employees is extremely important to us, and we seek leaders who inspire, enable, and encourage others to succeed using the PSA Way as their model.

Charlotte, NC – Charlotte hosts one of PSA’s senior bases. It is the largest city in the state of North Carolina and the third-fastest growing major city in the United States. Nicknamed the “Queen City,” this city upholds rich history and southern hospitality. You will enjoy the food scene, art and history. Home of the Carolina Panthers, Charlotte Motor Speedway, NASCAR Hall of Fame and Carolinas Aviation Museum, this city offers an abundance of activities.

Benefits Summary
PSA offers the benefits you expect from a company focused on excellence. All eligible employees enjoy a comprehensive benefits package, including: 
• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• Medical, Dental & Vision
• 401k with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• Company-paid Group Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Plan (FSA), and supplementary options



Position Summary 
Inflight Instructional Design Specialist impact PSA Airlines’ operations by supporting the design and development of the Flight Attendant learning experience. The goal is to prepare each crewmember to support PSA’s mission and to provide value to our customers. This individual will support the creation of effective learning solutions and the production of detailed designs to increase the operational readiness and safety effectiveness of our crewmembers.
Job Responsibilities 
• Collaborate with the Manager of Inflight Learning Design, the Learning Development team, and subject matter experts (SME) to support the identification, creation, and implementation of effective learning solutions.
• Support the delivery regulatory content and learning methods in an innovative manner.
• Support the development, implementation, and revision of Flight Attendant training curriculums.
• Support collaboration with Inflight Standards Supervisor to ensure consistent application of training curriculum content.
• Support practices, processes, and technologies to streamline, improve, and ensure the cost-effectiveness of our learning projects and programs.
• Support the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Research and report information that is vital to the continual development and improvement of training courseware and instructional techniques.
• Conduct Flight Attendant Train the Trainer instruction.
• Provide technical support associated with maintaining courses in the Learning Management System


• Previous Flight Attendant experience.
• Two (2) or more years as a classroom instructor or instructional development experience.
• Comprehensive knowledge of regulatory requirements (E.g. CFRs, TSRs, 8900.1, etc.), company policies, and procedures.
• Good communication skills (written and oral).
• Computer literacy and strong Microsoft office skills.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in
• High School Diploma or equivalent
• Must be able to speak, read and write in English
• If hired, must be able to demonstrate that you are authorized to work in the US
• Advanced degree in Adult Learning, Instructional Systems Design, or Instructional Technology.
• Approximately 3-5 years related work experience designing in a complex organization.
• Approximately 3-5 years as an Inflight Supervisor, Check-Flight Attendant, and/or Inflight Management.
• Software Skills (i.e., Adobe Pro, PowerPoint, Articulate, Captivate)
To be successful at PSA, you should be:

• Driven
• Reliable
• Caring
• Engaging Communicator
• Decisive
• Results Driven
To be successful in this position, you should be great at:
• Problem Solving
• Communication (verbal and written)
• Data Analytics and Diagnostics skills
• Coaching & Development
• Driving Excellence
• Facilitating Change
• Strategic Thinking
Additional Information 

Supervisory Responsibility: This is not a supervisory position.

Delegation: In absence, the Manager of Inflight Training Design will manage all responsibilities. 

Work Environment: This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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