PSA Airlines

Assistant Director of Flight Training and Standards

Job Locations US-NC-Charlotte
Executive Leadership
Position Type


Assistant Director of Inflight Training and Standards

• Location: Charlotte, NC
• Work Schedule: Full time (occasional evening and weekend hours as job duties demand)
• Reports To: VP of of Inflight Operations & Training
• Direct Reports: Yes
• Travel: Required for this postion 10%


Let your career take off with PSA Airlines


About Us

Company Summary: As a wholly owned subsidiary of American Airlines and the fastest growing regional airline in the country, PSA offers a stable career path in aviation with unparalleled opportunities for growth and professional development. Teamwork and drive are at the heart of PSA. We are committed to growing our company where passion is shared, professional excellence is expected, and all people are valued and respected.


Our employees are committed to ensuring safe and reliable operations for the thousands of customers American trusts us with each and every day. We have an incredible team of more than 4,000 employees who do a tremendous job of operating more than 800 daily flights to nearly 100 destinations on behalf of American Airlines. Our immense growth provides a number of opportunities to join our team.


Culture: Not only is PSA an EEO and AAP employer, but also we seek to create an inclusive work environment where diverse perspectives and experiences are embraced and respected. We work hard to build and sustain a culture where people – team members and customers alike – feel safe, secure and happy. It is The PSA Way, which focuses on our goals, safety, respect, preparedness, professional excellence, and passion. This foundation reflects how we think, act, and communicate with one another and our customers.



Benefits Summary

PSA offers the benefits you expect from a company focused on excellence. All eligible employees enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• Medical, Dental & Vision
• 401k with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• Company-paid Group Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Plan (FSA), and supplementary options


Position Summary

The Assistant Director of Inflight Training, Design and Standards is responsible for supervising, directing, and coordinating job performance and activities of the Inflight Training, Inflight Instructional Design and Inflight Standards teams. The Assistant Director oversees the Inflight operations to ensure the workforce feels engaged, motivated, productive and supported, while maintaining compliance with Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulations and Company policies and procedures. This role is also responsible for creating and maintaining relationships with FAA, TSA and Association of Flight Attendants (AFA) leaders.

Job Responsibilities


• Responsible for design and delivery of Inflight Services initial, recurrent and management training programs
• Oversee the design and implementation of Flight Attendant policies and procedures related to safety, service and regulatory compliance.
• Develop comprehensive business plan for the organization and specifically the two primary programs Flight Attendant New Hire and Recurrent that detail the road map for each program.
• Partner with other departments to ensure policies, procedures and training are in alignment with regulatory and company policies.
• Coach and provide leadership direction, motivation, and supervision of Inflight Training, Instructional Design and Inflight Standards teams.
• Coordinate with Employee Relations, Labor Relations and other departments to interpret and apply corporate policies and procedures and the Association of Flight Attendants (AFA) collective bargaining agreement.
• Foster diversity, inclusion, belonging and engagement to support the Company’s core values and culture.
• Create honest and trusting relationships with Flight Attendants, AFA leaders and other department and regulatory leaders.
• Deliver a superior Inflight experience that meets or exceeds internal customer expectations.
• Meet all operational goals associated with the Inflight Services department.
• Execute daily, weekly and monthly operational plans.
• Handle management of front-line department personnel including working with Team Services in the areas of recruitment, retention, termination, training, performance management, and corrective counseling.
• Represent Inflight Services in cross-departmental meetings and take ownership of operational functions/projects.
• Participate, when necessary, in fact-finding, investigation, and grievance meetings/process.
• Develop both strategic and tactical plans that create a safety-conscious environment.
• Lead and participate in special projects, as assigned.
• Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs
• In absence, the VP of Inflight Operations & Training will handle the delegation of duties





• At Least Five (5) years of leadership experience and success in leading diverse teams
• Expertise in Inflight policies and procedures, attendance control, Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) Regulations
• Previous experience working with Collective Bargaining Agreement and Labor Relations.
• At least three (3) years of classroom instruction or training experience
• Exceptional integrity with impeccable ethics in safety and compliance
• Excellent oral and written communication skills with proven success driving measurable results to enhance both customer and employee satisfaction
• Track record of working in a productive, safe, and collaborative manner
• Bachelor’s degree or equivalent work experience
• Must be able to speak, read and write in English
• If hired, must be able to demonstrate that you are authorized to work in the US.

• Master's Degree in Business/Education




To be successful at PSA, you should be:

• Driven
• Reliable
• Caring
• Engaging Communicator
• Decisive
• Results Driven


To be successful in this role, you should be great at:

• Prioritizing multiple tasks
• Proficient in Microsoft Word Suite
• Communication (verbal and written)
• Coaching & Development
• Driving Excellence
• Facilitating Change
• Strategic Thinking


Additional Information

Supervisory Responsibility: This is a supervisory position

Work Environment: This job operates inside a climate controlled building. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; bend/stoop occasionally; lift weight up to 25 lbs; use hands to finger, handle or feel; and reach with hands and arms.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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