PSA Airlines

Senior Inflight Electronic Flight Bag (EFB) Specialist

Job Locations US-NC-Charlotte
Flight Operations
Position Type


Senior Inflight Electronic Flight Bag (EFB) Specialist

• Location: Charlotte, NC
• Work Schedule: Full Time (Mon through Fri 8:00am to 5:00pm, occasional evening and weekend hours as job duties demand)
• Reports To: Director of Flight Operations
• Direct Reports: None
• Travel: Some out-of-area and overnight travel may be expected


Let your career take off with PSA Airlines

About Us

Company Summary: As a wholly owned subsidiary of American Airlines and the fastest growing regional airline in the country, PSA offers a stable career path in aviation with unparalleled opportunities for growth and professional development. Teamwork and drive are at the heart of PSA. We are committed to growing our company where passion is shared, professional excellence is expected, and all people are valued and respected.


Our employees are committed to ensuring safe and reliable operations for the thousands of customers American trusts us with each and every day. We have an incredible team of more than 4,000 employees who do a tremendous job of operating more than 800 daily flights to nearly 100 destinations on behalf of American Airlines. Our immense growth provides a number of opportunities to join our team.


Culture: Not only is PSA an EEO and AAP employer, but also we seek to create an inclusive work environment where diverse perspectives and experiences are embraced and respected. We work hard to build and sustain a culture where people – team members and customers alike – feel safe, secure and happy. It is The PSA Way, which focuses on our goals, safety, respect, preparedness, professional excellence, and passion. This foundation reflects how we think, act, and communicate with one another and our customers.


Engaging our employees is extremely important to us, and we seek leaders who inspire, enable, and encourage others to succeed using the PSA Way as their model.


Benefits Summary

PSA offers the benefits you expect from a company focused on excellence. All eligible employees enjoy a comprehensive benefits package, including:
• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• Medical, Dental & Vision
• 401k with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• Company-paid Group Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Plan (FSA), and supplementary options


Position Summary

The Senior Inflight EFB Specialist will serve as the Comply365 Administrator and oversee the daily administration and flight attendant assistance/trouble¬ shooting of PSA's FA EFB program. The Senior Inflight EFB Specialist is the subject matter expert all Tablet issues and will provide support for the Inflight EFB Specialist.

Job Responsibilities

• Act as primary asset and vendor / corporate liaison
• Responsible for Asset management of a loaner/spare pool providing monthly asset reports to American Airlines leadership
• Work with American Airlines FA EFB managers and third party vendor to ensure quality and stock of FA EFB’s and associated equipment
• Assist with deployment and operational testing of Applications, Betas, and iOS updates. Including the research of trends and new features associated with updates
• Facilitate communication between Inflight Services and American Airlines technology teams
• Monitor ongoing FAA regulatory compliance of FA EFB program
• Participate in bi-weekly tablet team support calls
• Stay apprised of technology and innovation changes
• Support and track end user tablet experience
• Provide Technical support to Flight Attendants for tablet, credit card reader and accessories
• Collect user feedback and track trends for program modification
• Monitor and track FA Reports from the reporting app for follow up
• Utilize Tableau to track statistics
• Coordinate with the Inflight Training & Inflight Standards team for sustainment of the FA EFB program and refresh when applicable
• Assist with the New Hire Tablet Training Program
• Serve as the Comply365 Administrator (PSA’s document control management tool)
• Assist with ensuring proper training of all Base Coordinators
• Assist with creating and maintaining a Base Coordinator Support Guide
• Serve as the Administrator of the PSA FA EFB page on the employee portal
• Assist with updating the Electronic Device Manual, when applicable
• Assist with creating electronic forms for the Inflight Department utilizing Comply365



• High School diploma or equivalent
• Experience in Android software and digital charting software.
• Advanced computer skills with Microsoft Office programs, Adobe programs
• Experience with Learning Management Systems (LMS).
• Experience with telephone conferencing and email communication.
• Ability to speak/read/write in English.
• Must be able to demonstrate authorization to work in the U.S.

• Associate Degree
• Aviation education and/or experience of at least 2 years


To be successful at PSA, you should be:

• Driven
• Reliable
• Caring
• Engaging Communicator
• Decisive
• Results Driven

To be successful in this position, you should be great at:

• Problem solving
• Communication
• Project management
• Working with minimal supervision in a team environment
• Multitasking
• Change advocacy

Additional Information

Supervisory: This is not a supervisory position
In absence, the Director of Flight Operations will handle and re-assign tasks.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to finger, handle or feel; and reach with hands and arms.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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