PSA Airlines

Manager of Inflight Training Delivery

Job Locations US-NC-Charlotte
Position Type


Manager of Inflight Training

• Location: Charlotte, NC or Dayton, OH
• Work Schedule / Shift: Monday-Friday 8:00AM-5:00PM (occasional on site office coverage on evenings and weekend as job duties demand)
• Reports To: Director, Inflight Operations and Training
• Relocation: Assistance available
• Travel: Frequent out-of-area and overnight travel may be required


Let your career take off with PSA Airlines

About Us

Company Summary: As a wholly owned subsidiary of American Airlines and the fastest growing regional airline in the country, PSA offers a stable career path in aviation with unparalleled opportunities for growth and professional development. Teamwork and drive are at the heart of PSA. We are committed to growing our company where passion is shared, professional excellence is expected, and all people are valued and respected.


Our employees are committed to ensuring safe and reliable operations for the thousands of customers American trusts us with each and every day. We have an incredible team of more than 4,000 employees who do a tremendous job of operating more than 800 daily flights to nearly 100 destinations on behalf of American Airlines. Our immense growth provides a number of opportunities to join our team.


Culture: Not only is PSA an EEO and AAP employer, but also we seek to create an inclusive work environment where diverse perspectives and experiences are embraced and respected. We work hard to build and sustain a culture where people – team members and customers alike – feel safe, secure and happy. It is The PSA Way, which focuses on our goals, safety, respect, preparedness, professional excellence, and passion. This foundation reflects how we think, act, and communicate with one another and our customers.


Engaging our employees is extremely important to us, and we seek leaders who inspire, enable, and encourage others to succeed using the PSA Way as their model.


Charlotte, NC: Charlotte hosts one of PSA’s senior bases. It is the largest city in the state of North Carolina and the third-fastest growing major city in the United States. Nicknamed the “Queen City,” this city upholds rich history and southern hospitality. You will enjoy the food scene, art and history. Home of the Carolina Panthers, Charlotte Motor Speedway, NASCAR Hall of Fame and Carolinas Aviation Museum, this city offers an abundance of activities.


Benefits Summary

PSA offers the benefits you expect from a company focused on excellence. All eligible employees enjoy a comprehensive benefits package, including:
• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• Medical, Dental & Vision
• 401k with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• Company-paid Group Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Plan (FSA), and supplementary options


Position Summary

The Manager, Inflight Training Delivery impacts PSA Airlines’ by providing essential support and oversight of training for Flight Attendants. This role will ensure Inflight Training Specialists and Instructors are able to provide direction for safe, reliable, timely and quality service to PSA customers.

Job Responsibilities



• Training, managing and scheduling of Inflight Training Specialists, including evaluation of Instructor performance
• Work with the Manager of Inflight Instructional Design and subject matter experts (SME) to identify and evaluate possible learning solutions and select the most appropriate ones to capture and shape content into innovative learning. Ensure specialists have the resources to facilitate this learning.
• Oversee and manage all flight attendant initial and recurrent training in accordance with PSA’s approved training manual.
• Complete and maintain all training records for Flight Attendants.
• Acquire and maintain comprehensive knowledge of regulatory requirements (CFRs, TSRs, DOTs, security directives), company policies and procedures.
• Conduct Flight Attendant training courses and deliver curriculum in cases of an Inflight Trainer’s absence.
• Plan, develop, and provide training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Perform proficiency checks and I.O.E. certifications to ensure compliance with new and existing regulations.
• Collaborate with Manager of Inflight Instructional Design to ensure consistent application of all training curriculum
• Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs
• In absence, the Director of Inflight Operations and Training will handle all responsibilities




• Previous Flight Attendant Experience
• 3-5 years of experience in a leadership position
• 3-5 years of classroom instruction or training experience
• Retain qualification and currency as PSA Airlines Flight Attendant
• Good communication skills (written and oral)
• Strong Microsoft office skills

• If hired, must be able to demonstrate that you are authorized to work in the US.



To be successful at PSA, you should be:

• Driven
• Reliable
• Caring
• Engaging Communicator
• Decisive
• Results Driven

To be successful in this position, you should be great at:

• Strong communication (verbal and written)
• Project management
• Problem solving
• Coaching & Development
• Driving Excellence
• Facilitating Change
• Strategic Thinking

Additional Information

Supervisory Responsibility: This is a supervisory position.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to finger, handle or feel; and reach with hands and arms.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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