PSA Airlines

Benefits Specialist, 401(k)

Job Locations US-NC-Charlotte | US-OH-Vandalia
Human Resources
Position Type


Benefits Specialist, 401(k)

• Location: Charlotte, NC or Dayton, OH
• Work Schedule / Shift: Monday-Friday 8:00 AM to 5:00 PM
• Reports To: Benefits Manager 
• Direct Reports: None
• Travel: 10% travel is possible 


Let your career take off with PSA Airlines

About Us

Company Summary: As a wholly owned subsidiary of American Airlines and the fastest growing regional airline in the country, PSA offers a stable career path in aviation with unparalleled opportunities for growth and professional development. Teamwork and drive are at the heart of PSA. We are committed to growing our company where passion is shared, professional excellence is expected, and all people are valued and respected.


Our employees are committed to ensuring safe and reliable operations for the thousands of customers American trusts us with each and every day. We have an incredible team of more than 4,000 employees who do a tremendous job of operating more than 800 daily flights to nearly 100 destinations on behalf of American Airlines. Our immense growth provides a number of opportunities to join our team.

Culture: Not only is PSA an EEO and AAP employer, but also we seek to create an inclusive work environment where diverse perspectives and experiences are embraced and respected. We work hard to build and sustain a culture where people – team members and customers alike – feel safe, secure and happy. It is The PSA Way, which focuses on our goals, safety, respect, preparedness, professional excellence, and passion. This foundation reflects how we think, act, and communicate with one another and our customers.


Engaging our employees is extremely important to us, and we seek leaders who inspire, enable, and encourage others to succeed using the PSA Way as their model.

Dayton, OH – Dayton is known as the Gem City and the birthplace of Aviation. It is also the home of PSA Airlines headquarters. Here, you will be able to enjoy a rich history in aviation by visiting the National Museum of the United States Air Force and the Dayton Aviation Heritage National Historic Park.


Benefits Summary

PSA offers the benefits you expect from a company focused on excellence. All eligible employees enjoy a comprehensive benefits package, including:
• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• Medical, Dental & Vision
• 401k with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• Company-paid Group Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Plan (FSA), and supplementary options


Position Summary


The Benefits Specialist, 401(k) is responsible for the administration of the PSA Airlines 401(k) retirement plan including loans, rollovers, status updates, maintaining file feed data, true up calculations, assisting with non-discrimination testing and advising team members on the components of the plan. This role will assist in the facilitation of employee benefits including: medical, dental, vision, life insurance, short and long term disability, flexible spending accounts, health savings accounts, Employee Assistance (EAP), and COBRA.


Job Responsibilities

• Serve as a liaison with team members to answer questions and advise of the retirement plan options available to their contract bargaining group. Notify new team members when they are eligible to begin participating in the retirement plan.
• Respond to 401(k) related inquiries in a professional and timely manner, providing information and assistance to employees and leadership as needed.
• Conduct weekly audits of the file feeds between Fidelity and Workday for contribution and loan changes. Trouble shoot problems and manually correct errors or missing election changes.
• Manage 401(k) loans for team members on a leave of absence to ensure they do not go into default.
• Manage status changes, address changes, and rollover requests from former team members.
• Act as liaison between PSA Airlines mgmt. team, Fidelity and our legal representation as needed.
• Maintain primary responsibility for retirement plan reporting.
• Work with Benefits Manager to complete annual compliance activities, including annual true-up and non-discrimination testing.
• Assist with annual open enrollment for the health care plans.
• Administer USERRA guidelines for team members returning from military leave including calculating back compensation, base and match contributions.
• Stay abreast of the changing 401(k) laws to ensure PSA Airlines remains in compliance
• Assist in development of retirement related team member communications and presentations
• Assist Benefits Coordinator with escalated claims and enrollment inquiries.
• Perform group benefit plan administration tasks including processing new hire and life event changes, dependent verifications and maintain HRIS system.
• Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Perform other duties as assigned.
• In absence, the Manager of Benefits will handle and re-assign tasks.



• Bachelor’s degree or equivalent experience
• Previous experience in benefit administration
• Minimum of 3 years’ experience supporting 401(k), ROTH administration
• Knowledge of ERISA, USERRA, and CARES Act
• Knowledge of HRIS system use for benefits
• Must have HIPPA knowledge
• Proficient computer skills in Microsoft Office programs
• Must be able to read, write and speak English
• Must be able to demonstrate right to work in the U.S.



• PHR Certification
• Previous Workday experience
• Experience in payroll



To be successful at PSA, you should be:

• Driven
• Reliable
• Caring
• Engaging Communicator
• Decisive
• Results Driven


To be successful in this position, you should be great at:

• Approachability
• Interpersonal Skills
• Performance management 
• Problem solving 
• Positive communication skills (verbal and written) 
• Ability to work with minimal supervision in a team environment 

• Professional aptitude 

• Dependability

• Multi-tasking and adaptibility in an aggressive growth environment 

Additional Information

Supervisory Responsibility: This position has no supervisory responsibilities.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to finger, handle or feel; and reach with hands and arms.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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