PSA Airlines

Manager of Maintenance Quality Assurance (QA)

Job Locations US-NC-Charlotte
Safety & Security
Position Type


Manager of Maintenance Quality Assurance
• Location: Charlotte, NC
• Work Hours/Shift: Full Time. Must be able to work extra hours when necessary
• Reports To: Director of Safety
• Direct Reports: This is a supervisory position
• Relocation: Some relocation assistance available
• Travel: Ability to travel up to 50% of the time with overnight stays, occasionally with little advance notice given.

Let your career take off with PSA Airlines

About Us

Company Summary: As a wholly owned subsidiary of American Airlines and the fastest growing regional airline in the country, PSA offers a stable career path in aviation with unparalleled opportunities for growth and professional development. Teamwork and drive are at the heart of PSA. We are committed to growing our company where passion is shared, professional excellence is expected, and all people are valued and respected.


Our employees are committed to ensuring safe and reliable operations for the thousands of customers American trusts us with each and every day. We have an incredible team of more than 4,000 employees who do a tremendous job of operating more than 800 daily flights to nearly 100 destinations on behalf of American Airlines. Our immense growth provides a number of opportunities to join our team.


Culture: Not only is PSA an EEO and AAP employer, but also we seek to create an inclusive work environment where diverse perspectives and experiences are embraced and respected. We work hard to build and sustain a culture where people – team members and customers alike – feel safe, secure and happy. It is The PSA Way, which focuses on our goals, safety, respect, preparedness, professional excellence, and passion. This foundation reflects how we think, act, and communicate with one another and our customers.


Engaging our employees is extremely important to us, and we seek leaders who inspire, enable, and encourage others to succeed using the PSA Way as their model.


Charlotte, NC: Charlotte hosts one of PSA’s senior bases. It is the largest city in the state of North Carolina and the third-fastest growing major city in the United States. Nicknamed the “Queen City,” this city upholds rich history and southern hospitality. You will enjoy the food scene, art and history. Home of the Carolina Panthers, Charlotte Motor Speedway, NASCAR Hall of Fame and Carolinas Aviation Museum, this city offers an abundance of activities.

Benefits Summary

PSA offers the benefits you expect from a company focused on excellence. All eligible employees enjoy a comprehensive benefits package, including:
• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• Medical, Dental & Vision
• 401k with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• Company-paid Group Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Plan (FSA), and supplementary options



Position Summary
The Manager of Quality Assurance is directly responsible for the PSA Quality Assurance program and to ensure the auditing and quality of Maintenance. This includes both (Internal and External maintenance), vendors and meeting the requirements of FAA 121.373 Continuing Analysis and Surveillance (CASS) program auditing functions. This position will interact with company leadership, vendors, FAA, IOSA Auditors and other Regulatory authorities.
Job Responsibilities
• Responsible for the overall management of the Quality Assurance Program.
• Responsible to build and maintain a Risk Based Auditing program.
• Responsible to review the monthly CASS Report and participate in the CASS Maintenance Standards Board meeting.
• Manage the internal audits of assigned maintenance facilities.
• Responsible to oversee the audits performed of maintenance and service providers to support PSA maintenance requirements.
• Responsible to maintain all QA records in compliance with the regulation and the QA requirements. This includes an electronic database (Intelex).
• Oversee the completion of all Quality Assurance (QA) audits to ensure the CASS program for monitoring the performance and effectiveness of the maintenance program is meeting requirements.
• Conduct audits under the Quality Assurance program as needed.
• Lead and direct the Quality Assurance Auditors.
• Responsible to oversee all classroom and on the job training of the auditors to ensure effective auditing practices and procedures at PSA maintenance bases, fuelers, contract maintenance, and aircraft component repair agencies.
• Ensure the auditors:
     o Have the knowledge, skills and work experience needed to effectively assess areas to the management system and operations that will be audited.
     o Maintain an appropriate level of current audit experience. 
     o Complete initial and recurrent auditor training necessary to effectively conduct audits.
• Responsible to comply with applicable company policies, procedures and Federal Aviation Regulations.
• Responsible to develop and implement processes and procedures for auditing repair vendors to ensure components are repaired/overhauled in accordance with PSA Airlines requirements and Federal Regulations.
• Responsible for the development and implementation of processes and procedure for auditing PSA Fueling to ensure compliance with the PSA Fueling Manual.
• Responsible for the development and planning of audit schedules to ensure compliance with the PSA Continuing Analysis and Surveillance Program.
• Responsible for the continuous development of audit checklists based upon CASS findings and assist in the development and implementation of processes and procedures for auditing PSA Airlines maintenance inspection programs to ensure complete and accurate documentation of audits.
• Reviews and evaluates audits performed by the Quality Assurance Auditor.
• Facilitate and Lead an annual QA Audit Planning Meeting to schedule audits, adjust audit frequency, risk rate audits and add new auditors.
• Respond to special audit requests from senior management.
• Review audit and evaluation results, recommendations, and responses.
• Oversee the process of addressing findings from audits, which ensures identification of root cause, developing corrective actions and an evaluation of corrective actions to determine effectiveness.
• Communicate and coordinate with system, process, and function owners to ensure that hazards identified during audits are mitigated.
• Ensure follow-up audits or evaluations are completed as required.
• Ensure compliance levels are accurately documented and reported.
• Report unresolved instances of inadequate corrective action/responses to the Director of Safety.
• Coordinate with the IAEP program manager to ensure PSA auditing programs are standard and covering all areas of the company as required.
• Communicate and coordinate with FAA, DOD, IATA and auditing organizations as required.
• Responsible to coordinate and prepare for the DOD, IOSA and any other external audit.
• Prepare and distribute reports to federal, state and local safety authorities as required.
• Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• In absence, the Director of Safety will handle and re-assign tasks.
• Performs any other duties and responsibilities as assigned.





  • Excellent Computer skills, MS Word, Project, Excel, Power Point
  • Thorough understanding of FAR parts 5, 43, 65, 91,121 and 145
  • Knowledge of Human Factors Analysis and Classification System (HFACS)
  • IATA Operational Safety Audit (IOSA) 
  • Five (5) years Part 121 aviation maintenance and auditing experience combined
  • Valid and Current FAA Airframe and Powerplant certificate
  • 5 years of Previous Auditing experience
  • If hired, must be able to demonstrate that you are authorized to work in the US.



  • Coordinating Agency for Supplier Evaluation (C.A.S.E.) 
  • College degree or equivalent experience
  • Experience with ATA guidelines for fueling, packaging/shipping and manuals




To be successful at PSA, you should be:

• Driven
• Reliable
• Caring
• Engaging Communicator
• Decisive
• Results Driven


Additional Information

Work Environment: This job operates in a professional environment located within the base hangar(s), aircraft ramp operations and outside vendor facilities. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets. May be expected to work in different weather conditions.


Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs.; use hands to finger, handle or feel; and reach with hands and arms.


Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.


AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.


Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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