PSA Airlines

Director of Inflight Services

Job Locations US-NC-Charlotte
Executive Leadership
Position Type


Director of Inflight Services

  • Location: Charlotte
    • Work Hours/Shift: Full Time
  • Reports To:Vice President of Air Operations
    • Direct Reports: Inflight Personnel
    • Relocation: Assistance Available
    • Travel: Moderate overnight travel is expected for this position

Let your career take off with PSA Airlines


About Us

Company Summary: As a wholly owned subsidiary of American Airlines and the fastest growing regional airline in the country, PSA offers a stable career path in aviation with unparalleled opportunities for growth and professional development. Teamwork and drive are at the heart of PSA. We are committed to growing our company where passion is shared, professional excellence is expected, and all people are valued and respected.

Our employees are committed to ensuring safe and reliable operations for the thousands of customers American trusts us with each and every day. We have an incredible team of more than 4,000 employees who do a tremendous job of operating more than 800 daily flights to nearly 100 destinations on behalf of American Airlines. Our immense growth provides a number of opportunities to join our team.

Culture: Not only is PSA an EEO and AAP employer, but also we seek to create an inclusive work environment where diverse perspectives and experiences are embraced and respected. We work hard to build and sustain a culture where people – team members and customers alike – feel safe, secure and happy. It is The PSA Way – which focuses on our goals, safety, respect, preparedness, professional excellence, and passion. This foundation reflects how we think, act, and communicate with one another and our customers.

Engaging our employees is extremely important to us, and we seek leaders who inspire, enable, and encourage others to succeed using the PSA Way as their model.


Charlotte, NC – Charlotte hosts one of PSA’s senior bases. It is the largest city in the state of North Carolina and the third-fastest growing major city in the United States. Nicknamed the “Queen City,” this city upholds rich history and southern hospitality. You will enjoy the food scene, art and history. Home of the Carolina Panthers, Charlotte Motor Speedway, NASCAR Hall of Fame and Carolinas Aviation Museum, this city offers an abundance of activities.


Benefits Summary

PSA offers the benefits you expect from a company focused on excellence. All employees enjoy a comprehensive benefits package, including:
• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• Medical, Dental & Vision
• 401k with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• Company-paid Group Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Plan (FSA), and supplementary options 


Position Summary

The Director of In-flight Services influences PSA’s safety and efficient administration of in-flight activities, establishing successful career succession within the operational pillar of the department. Responsible for driving the strategic vision of the in-flight personnel.


Job Responsibilities

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Responsible for assuring that the highest standards of safety, compliance and customer service are met by all members of the in-flight operations.
  • Oversee the in-flight services department including the management of facilities, flight attendants, administrative personnel and their related activities.
  • Responsible for the department’s safety performance, operational performance and contractual compliance
  • Responsible for in-flight department communication to Flight Attendants regarding company policies and procedures
  • Ensure that service, performance, appearance standards and budget objectives of the department are met.
  • Responsible for development and implementation of in-flight departmental policies, procedures, goals and objectives that support the PSA vision and mission.
  • Responsible for establishment, evaluation, and administration of all standards of work performance, appearance, dependability, attendance, conduct, service and safety consistency for line Flight Attendants
  • In collaboration with Labor Relations, communicate with labor groups to ensure a common approach to standards of safety compliance, customer service and to ensure compliance with the Collective Bargaining Agreement.
  • Coordinate with Federal Aviation Administration on cabin safety issues.
  • Establish, support and maintain the collective bargaining agreement, between AFA and the company through collaboration with Labor Relations and union representatives
  • Responsible for making recommendations for the flight operations capital and capital operating budgets
  • Responsible for meeting all operational goals associated with the in-flight services group.
  • Support safety risk management processes within Flight Operations that support the principles of the Safety Management System (SMS) and this policy manual.
  • Develop and implement strategies communicating company goals and department performance requirements to all department personnel
  • Supervise, train, monitor and assess staff member performance
  • Represent PSA at industry conferences and meetings
  • Work collaboratively with all Air Operations Directors
  • Work closely with Regional counterparts and senior leaders of Flight Service
  • Other projects as assigned by the Vice President of Air Operations




  • Associates Degree or equivalent work experience
  • Five years in-flight management experience with a Federal Aviation Regulations (FAR) 121 certified carrier
  • Seven years of in-flight experience
  • Ability to interpret and enforce FAR applicable to flight attendants
  • Extensive experience with Microsoft Office applications.



To be successful at PSA, you should be:


• Driven

• Reliable

• Caring

• Engaging Communicator

• Decisive

• Results Driven


To be successful in this role, you should be great at:

• Initiative
• Resilience
• Communicating Effectively
• Work Organization
• Adaptability
• Making Sound Decisions
• Teamwork and Collaboration
• Customer Service
• Relationship Management



Additional Information
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to finger, handle or feel; and reach with hands and arms.

Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.

AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed