Inflight EFB (Electronic Flight Bag) Specialist
• Location: Dayton, OH
• Work Schedule: Full Time (Mon through Fri 8:00am to 5:00pm, expectation of evening and weekend hours as job duties demand)
• Reports To: Manager, Inflight Standards
• Direct Reports: None
• Relocation: Some relocation assistance available
• Travel: 35%
Let your career take off with PSA Airlines
Company Summary: As a wholly owned subsidiary of American Airlines and the fastest growing regional airline in the country, PSA offers a stable career path in aviation with unparalleled opportunities for growth and professional development. Teamwork and drive are at the heart of PSA. We are committed to growing our company where passion is shared, professional excellence is expected, and all people are valued and respected.
Our employees are committed to ensuring safe and reliable operations for the thousands of customers American trusts us with each and every day. We have an incredible team of more than 4,000 employees who do a tremendous job of operating more than 800 daily flights to nearly 100 destinations on behalf of American Airlines. Our immense growth provides a number of opportunities to join our team.
Culture: Not only is PSA an EEO and AAP employer, but also we seek to create an inclusive work environment where diverse perspectives and experiences are embraced and respected. We work hard to build and sustain a culture where people – team members and customers alike – feel safe, secure and happy. It is The PSA Way, which focuses on our goals, safety, respect, preparedness, professional excellence, and passion. This foundation reflects how we think, act, and communicate with one another and our customers.
Dayton, OH – Dayton is known as the Gem City and the birthplace of Aviation. It is also the home of PSA Airlines headquarters. Here, you will be able to enjoy a rich history in aviation by visiting the National Museum of the United States Air Force and the Dayton Aviation Heritage National Historic Park.
PSA offers the benefits you expect from a company focused on excellence. All employees enjoy a comprehensive benefits package, including:
• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• Medical, Dental & Vision
• 401k with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• Company-paid Group Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Plan (FSA), and supplementary options
The Inflight EFB Specialist will assist in the daily administration and flight attendant assistance/trouble shooting of PSA's FA EFB program.
Act as primary asset and vendor / corporate liaison
o Asset management of a loaner/spare pool providing monthly asset reports to American Airlines leadership
o Work with American Airlines FA EFB managers and third party vendor to ensure quality and stock of FA EFB’s and associated equipment
o Facilitate communication between Inflight Services and American Airlines technology teams
o Monitor ongoing FAA regulatory compliance of FA EFB program
o Participate in bi-weekly tablet team support calls
o Stay apprised of technology and innovation changes
Support and track end user tablet experience
o Face to face daily Flight Attendant Q & A technical support of the tablet, credit card reader and accessories
o Respond to FA EFB user calls/emails for the purpose of troubleshooting
o Collect user feedback and track trends for the purpose of program modification
o Monitor and track FA Reports from the reporting app for follow up
o Utilize Tableau to track statistics
Coordinate with the Inflight Training & Inflight Standards team for sustainment of the FA EFB program and refresh when applicable
o Manage the New Hire Tablet Training Program
o Serve as the Comply365 Administrator (PSA’s document control management tool)
o Assist with ensuring proper training of all Base Coordinators
o Assist with creating and maintaining a Base Coordinator Support Guide
o Serve as the Administrator of the PSA FA EFB page on the employee portal
o Assist with updating the Electronic Device Manual, when applicable
o Assist with creating electronic forms for the Inflight Department utilizing Comply365
• High school diploma or GED equivalent
• Android software, digital charting software, advanced computer skills with Microsoft Office programs, adobe, computer based learning
• Telephone conferencing, email communication
• 0-2 years of relevant work experience (in similar field and/or industry)
• Associate Two-Year College Degree
• Comply365 Administrator, Proficient in Tableau
• 0-2 years of work experience (any industry, or specify: aviation)
• 10+ years of relevant work experience (in similar field and/or industry)
To be successful at PSA, you should be:
To be successful in this position, you should be great at:
• Analysis/Quantitative Skills
• Judgement/Decision Making
• Creativity/Problem Solving
• Strategic Development
• Change Management
• Continuous Improvement
• Adaptability in an aggressive growth environment
• Communication Oral/Written
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to finger, handle or feel; and reach with hands and arms.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.